We've seen some reports of fraud popping up at various parking companies, including things like fake QR codes, text messages, and emails. To help you spot and steer clear of these tricky situations, we’ve put together this article. Your safety is our priority, and we want you to enjoy using ParkBee without any worries. So, let’s keep an eye out for phishing and any suspicious messages.
We will never ask for certain information, such as:
Sharing your password or PIN codes.
Sharing bank card details when purchasing a product.
Manually transferring an amount of money.
Paying a parking fine through ParkBee itself. In England, this can be sent via an authorised 'enforcement.' A letter will always be sent to the home address of the car owner for this.
Recognising text messages from ParkBee
Our text messages are always easy to identify:
Sender information: You will always see "ParkBee" as the sender. We never send messages from personal or unidentified phone numbers.
Links in our messages: The links in our messages always refer to our official domains: parkbee.com or parkbee.net
If you’re unsure about a message, don’t respond. Instead, send our customer service a WhatsApp message at +31858880786 or email us at [email protected].
Recognising emails from ParkBee
Our emails are easily recognisable by these features:
Authentic email address: Our email addresses always end with @parkbee.com. Make sure this is correct.
Safe links: Links in our emails always lead to an official ParkBee page or to the ParkBee app in the app store.
Hover to check: Move your mouse over a link without clicking. You’ll see where the link goes. Check if the destination matches what you expect. If in doubt, don’t click the link!
Recognising legitimate QR codes
At ParkBee locations, you might come across QR codes. Here are a few tips to ensure you’re using an official ParkBee QR code:
Check before scanning: Legitimate QR codes are always part of the official ParkBee signs. If you see a sticker or a code in an unusual place, it may be fraudulent.
QR code tool: We have a useful tool for creating QR codes. When scanned, the links can appear as qrstud.io,similar to the example below.
In doubt?: If something doesn’t feel right, don’t scan the code. You can always park via our website. Go to parkbee.com and search for the address where you want to park.
Report suspicious codes: Think a QR code might be fake? Let our customer service know.
When to contact your bank?
You’ve shared your card details or other payment information with a suspicious party.
A payment has been deducted from your bank account that you don’t recognise; this is called an 'unauthorised transaction.'
Your debit or credit card has been used, and more money has been deducted than you expected.
It’s important to always call your bank or card issuer to report fraud. This way, they can quickly take action to protect you!