Arriving earlier
You can arrive before your booked arrival time at no extra cost:
10 minutes in the UK locations;
30 minutes in all other countries.
If you plan to arrive earlier than this, you can change your booking dates via your 'access page', which you can find in your confirmation email, or via the booking overview in your account or the app. Changes are possible up to one hour before your booking starts.
Arriving later
If you arrive later than your booked entry time, that's no problem at all - you don't need to let us know. The space is yours during your booked time. You can even drive in and out as often as you like.
Need extra time
If you haven't checked out of the parking by the end time of your booking, your session continues automatically and you'll be charged for the extra time when you stop the session. This can be done till a maximum of 24 hours after your reservation's end time.
Overstay charges are based on the location's standard rates: the same prices you'd pay when making a new booking. There is no additional penalty for staying longer.
How the charge is calculated depends on the location's pricing structure:
• Block pricing: If the location offers blocks (e.g., 1 hour, 4 hours, 12 hours), you pay for the block that covers your extra time.
• Daily rates: If the location has only daily pricing, you'll be charged for one extra day.
• Prorated hourly rates: If the location charges by the hour (e.g., €6/hour), the cost is prorated — for example, 10 minutes would cost €1.
This is only possible if you have started your parking session through the 'access page' or via the booking overview in your account. If you didn't start your parking session and later stay longer on the parking location, this can lead to PCN/fines for UK based locations.