You can cancel your reservation up to 1 hour before the scheduled start time. The full parking fee including VAT will be refunded to you. The service fee will not be refunded.
How to cancel the booking:
Open your parking session in the app,
Click on the 'Edit' button,
Click on 'Cancel booking',
Confirm that you want to cancel.
You will be issued with a refund within 2-5 working days.
Cancellation is only possible up to 1 hour before the start of your reservation. At some locations, a longer cancellation window applies of either 2 hours or 48 hours, which is typically the case at airports.