What can you change?
Your license plate
Date and time (up to 1 hour before your reservation starts)
Cancel your reservation (up to 1 hour before your reservation starts)
⚙️ How do you change the reservation?
Open the app and tap the clock icon in the top right corner
Select the booking you want to change
Tap the 'Edit' button (three dots icon)
Select 'Manage booking' to change the time and/or number plate, or 'Cancel booking' to cancel
Make your changes and tap 'Save changes'
Can't find your confirmation? Learn more about retrieving your booking here.
Note: If you cancel your booking, you won't get the paid service fee back.
⏱ If you change the date and time of your booking
You can make changes or cancel your booking up to 1 hour before the booked entry time;
For extra time you pay extra;
For a shorter period you will receive a refund of the difference (if applicable) back to the payment method with which the booking was paid for.
📍 Changing location
You cannot change the location of your reservation. If you want to park at a different location, cancel your reservation and place a new reservation at the location of your choice.
If any refund is due, it will be processed in 2-5 business days, directly to the payment method you have used.